First, check if the device is physically obstructed
Check if the camera’s pan-tilt unit is blocked by objects such as dust covers, cables, or storage racks; gently move the pan-tilt to check for jamming or abnormal noises, then remove the obstructions and try to pan/tilt the camera again.
Check the device panel and perform pan-tilt calibration
Locate the direction control buttons on the device’s panel and try to directly control the camera’s rotation via these buttons; if pan-tilt calibration is supported, follow the instructions in the user manual to complete the calibration and then test the function.
Try resetting the device
Follow the steps in the user manual to perform a factory reset, then re-bind the device after resetting and check if the camera can pan/tilt normally.
Troubleshoot hardware malfunctions
If the camera still cannot pan/tilt after performing the above steps, there may be a hardware malfunction. It is recommended to contact after-sales service or the seller to request inspection and repair.
