How to adjust the video resolution of a smart camera?
The steps to adjust the video resolution of a smart camera may vary slightly depending on the brand and model of the camera. Here are the general steps: 1. Open the camera's app: First, open the app that comes with your smart camera. 2. Select the corresponding camera: If you have multiple cameras, find and select the one you want to change the resolution of. 3. Open the settings: In the app, look for options like "Settings", "Device Settings", "Camera Settings" and so on. This is usually in a menu,... Read more...
What is the privacy mode/sleep mode of the camera?
Generally speaking,the privacy mode/sleep mode of the camera is a similar function. In this mode, the camera may stop audio and video collection and turn off some functions related to audio and video control, ensuring that the camera usage environment is in a non-"visible and audible" scene, thus protecting the privacy of consumers. The specific functional logic may vary for different products; please refer to the product manual for details! Read more...
Can the camera be linked with other devices to create scenes?
Yes, you can use the camera to link with other devices, create smart scenes and automate operations. The camera can act as a trigger in the smart home system, when the camera detects motion, people or other specific events, it can start a series of linked operations. Here are some possible application examples: Security alert: When the camera detects motion or detects abnormal activity, it can send an alert to your phone, and automatically turn on the lighting system or trigger the alarm device. Automatic recording: When someone passes by... Read more...
How to properly install and position my smart camera?
Proper installation and positioning of the smart camera is key to ensuring its normal operation and maximum benefit. Here are some steps and suggestions to help you properly install and position the smart camera: Choose a location: First, choose a suitable location to install the camera. You need to consider the following factors: Field of view: Determine the area and field of view that the camera needs to monitor. Height: Install the camera at an appropriate height so that it can clearly see the target area. Protection: Try to choose... Read more...
Can I view the camera screen remotely?
Yes. After you add a camera to the App, ensure that the camera is online. You can then view the camera screen in the App anytime, anywhere. Read more...
How to turn on or off the privacy mode/sleep mode of the camera?
The specific steps to turn on or off the privacy mode/sleep mode of the camera may vary depending on the camera model and manufacturer. Here are some general steps: Open the camera’s application. Find the camera device you want to set in the application. Click on the device to enter the device’s detailed page. On the detailed page, there is usually an option like “privacy mode” or “sleep mode”, click to turn it on or off. Read more...
How to solve the issue of the camera intermittently showing offline?
If your camera intermittently shows an "offline" status, you can try the following steps: 1. Ensure the camera is within the effective range of the router to avoid signal interference. You can try adjusting the camera's position to improve signal strength. 2. Check the firmware update status of the camera device to ensure it is running the latest version. Firmware updates can resolve known issues and improve connectivity. 3. Restart the router to refresh network settings, ensure the router firmware is the latest version, and try changing the Wi-Fi channel... Read more...
How can I enable notification pushing for the camera?
1. The camera supports notification pushing and has completed firmware docking. 2. The notification function is configured for the camera, approved in the backend, and enabled in the Tuya developer platform. 3. The notification function for the camera is enabled in the app. 4. Notification pushing is enabled on the app's Settings screen. 5. Pushing is allowed for the relevant applications in the local settings of your mobile phone. 6. The relevant certificates are issued for an OEM app. Read more...
Why does the camera keep moving randomly?
Hello! The camera may be moving on its own because you have enabled the Motion Tracking feature. When the camera detects changes in the image of a specific area, it will move to capture the scene. The Motion Tracking function not only tracks moving objects but also detects changes in light and shadow within the area. Therefore, even if there are no people or objects moving in that area, the camera may still detect light and shadow changes and move accordingly. If the Motion Tracking feature is not enabled, please... Read more...
Why is there no recording in the camera cloud storage most of the time?
Hello, the event cloud storage uses a trigger-based recording mechanism instead of continuous recording. Video will be automatically recorded and uploaded to the cloud only when a moving object is detected in the camera monitoring screen. If you need 24/7 continuous recording and your camera supports an SD card, you can insert an SD card into the camera, then enter the device settings page to switch the recording settings. Read more...
How to view the camera video on a mobile phone?
SD Card: In the app, find the camera device for which you want to view the playback. Click on the device to enter the device's video preview page. Click on the "Playback" button in the bottom function area to enter. On the playback page, you can select the date and time to view the recordings for that period. Note: The icons and device panels of different camera devices may vary, please consult the device seller for details. Cloud Storage: Open the app, click on the camera device for which you... Read more...
How to turn on/off the camera night vision function？
Sometimes, cameras will automatically switch to night vision mode in low light conditions, displaying images in black and white. If automatic switching does not occur, manual operation is possible. Specific steps to enable or disable the night vision feature on a camera may vary depending on the camera model and manufacturer. Here are some general steps: Open the camera application. Locate the camera device for which you wish to set the night vision mode in the application. Click on the device to access its detailed page. On the detailed page,... Read more...
Can the camera continue to work if the wifi is disconnected?
If Wi-Fi is disconnected, the camera's work will depend on its specific functions and settings. Here are some possible situations: Real-time monitoring function: If you use a real-time monitoring camera and rely on Wi-Fi to transmit real-time video streams, once Wi-Fi is disconnected, you will not be able to remotely view real-time video. However, some cameras have LAN functions that allow you to continue monitoring the camera in the local network environment. Local storage function: Some cameras have built-in storage or support SD cards, so even if Wi-Fi is disconnected,... Read more...
How do I safely clean and maintain my smart camera?
To safely clean and maintain the smart camera, you can follow these steps: Power off: Before performing any cleaning or maintenance, be sure to disconnect the camera from the power source. This can prevent accidental electric shock. Clean the case: Use a soft, lint-free cloth or paper towel to gently wipe the camera case and lens surface. Avoid using chemical cleaners, solvents or alcohol-containing liquids, which may damage the lens or case. Clean the lens: Use a lens cleaning tool or a dry, lint-free lens cleaning cloth from a professional... Read more...
Why can't the camera display a timestamp?
First, confirm whether your camera has a time watermark setting feature (basic OSD). If the camera lacks this feature, you can visit the following link to customize and add the feature: https://developer.tuya.com/en/docs/iot/define-product-features?id=K97vug7wgxpoq. Please note that if the device has already been shipped, this method of adding features will not apply. Additionally, you can check the following resources for related solutions: Tuya Support Center: https://docs.tuya.com/en/iot and Tuya Smart Help Center: https://support.tuya.com/en/help Read more...
When the power outage is lifted or the network is restored, can the camera automatically pair?
When the power outage is lifted or the network is restored, most cameras have the function of automatically reconnecting to the network. Once the network is restored, the camera will try to reconnect to your Wi-Fi network. This is usually an automatic process, and you do not need to manually intervene. If your camera does not automatically repair, you can try the following troubleshooting steps: Power: Make sure the camera is properly connected to the power and the power supply is normal. Network: Check that the home WiFi network is... Read more...
How do I enable the camera to receive notifications?
Dear user, we are sorry for your inconvenience. If the camera supports sending notifications, open App, choose Me > Message Center, tap the gear icon in the upper right corner of the page that appears, and then tap Enable notifications. Turn on your smart camera's alarm switch, and  allow notifications from App in system settings of your mobile phone. Read more...
It suddenly says that the Camera is not supported for now and tells me to update the App?
Dear user, we are sorry for your inconvenience. Please check in the following ways: Please confirm whether the App you are using is the App recommended by the camera; Enter the mobile Application market/App Store to check whether the App is the latest version; After updating the App to the latest version, check whether the camera's firmware version is the latest. The main function of the camera relies on cloud services, therefore if you do not use the App recommended by the device or update to the latest App, the... Read more...
Why does the screen of my smart camera become black and white?
Dear user, we are sorry for your inconvenience. When the smart camera screen becomes black and white, you may have turned on the camera's night vision mode. This mode automatically turns on when the camera cannot capture sufficient light. To turn off the night vision and reset the color of the video, you must place the camera in a well-lit position. If there is a phenomenon that the settings cannot be saved, this is a problem of the product itself, please contact the equipment seller for handling. Thank you for... Read more...
What should I do if the camera fails to pan/tilt?
First, check if the device is physically obstructed Check if the camera’s pan-tilt unit is blocked by objects such as dust covers, cables, or storage racks; gently move the pan-tilt to check for jamming or abnormal noises, then remove the obstructions and try to pan/tilt the camera again. Check the device panel and perform pan-tilt calibration Locate the direction control buttons on the device’s panel and try to directly control the camera’s rotation via these buttons; if pan-tilt calibration is supported, follow the instructions in the user manual to complete... Read more...
Why does my camera frequently make annoying sounds?
Dear user, this is an alarm sound after the camera is offline. Some camera manufacturers will add an offline alarm function to the camera. This function is configured by the manufacturer and we have no right to change it. If you have any questions about this, please give your feedback to the equipment seller for after-sales processing. Read more...
What are the reasons for the flickering, blurring, and noise in the video image of the camera, and how to deal with it?
The camera may have different reasons for flickering, blurring, and noise, so the solutions are not the same. Here are some common reasons and solutions: Insufficient light: If the scene is not bright enough, the camera will automatically switch to black and white mode to improve the brightness and clarity of the image. Increasing the light in the scene, or adjusting the position of the camera so that it can receive more light, can alleviate this problem. Lens contamination: If the lens of the camera is contaminated, it will also... Read more...
How to view the camera's live video on the phone?
To view the camera's live video on the phone, you usually need to use a specific application (App). Here are the general steps: 1. Install and launch the corresponding application on your phone. 2. Follow the instructions or App guide to add the camera to your App. 3. Click on the camera connected to your phone on the device page, and the live video will appear. The above steps may vary depending on your specific device and application. If you encounter any problems during the operation, it is recommended that... Read more...
Does the camera support NVR or DVR function?
Dear user, not all camera devices support the NVR and DVR functions. If your device supports it, you can find the option to set the NVR and DVR function in the device's setting page. If there is no option to set the NVR and DVR function, it means your device does not support NVR and DVR functions. Read more...
The camera cannot record or view real-time video and playback?
Dear user, we are sorry for your inconvenience. Please check in the following ways: If you move your camera to another home, the playback in the previous home will not be found and viewed. If you need to view it, you need to move back your camera to the original home. Generally, the camera's inability to view the video/record is related to your poor network status. Whether you are viewing the video in the SD card or the video in the cloud storage, you need a good network status to... Read more...
How to put the camera to sleep or shut it down completely through the App?
Dear user, we are sorry for your inconvenience. You can turn on the private mode/standby mode of the camera in device settings, so that the camera will turn off all functions. If you want to power off the camera completely, you can only achieve the purpose of completely turning off by cutting off its power. This "private mode/standby mode" is set by the product's producer . If you want this option, you can feedback this problem to the after-sale person so that they can improve it later. Thank you for... Read more...
Can the camera rotation be adjusted freely?
Devices that support rotation typically have obvious directional control buttons on the panel. Please check if there are directional control buttons on the device panel. If so, you can adjust the rotation. If there are relevant functions but the camera cannot rotate, it is recommended to contact the hardware after-sales service of the vendor. Note: The boundaries of rotation are usually set by the product itself and cannot be adjusted. If your product does not have a rotation function, you can only adjust the angle of the product itself. Read more...
Can I use a camera when the network is disconnected?
No. A smart camera works only when it is connected to a network. Read more...
Why does the video image of the smart camera appear black and white reversed? How to operate?
The video image of the smart camera may appear black and white reversed for the following reasons: Insufficient light: If the scene is not bright enough, the camera may automatically switch to black and white mode to improve the brightness and clarity of the image Infrared night vision function turned on: The infrared night vision function of the smart camera can provide better image quality in low light conditions, but it will cause the image to become black and white Photosensor blocked: If the photosensor of the camera is blocked,... Read more...
Why the camera video has strange noise？
Dear user, we are sorry for your inconvenience. Please check in the following ways: Please make sure that the noise in the video has nothing to do with the background sound of the environment where the camera is located. It is recommended that you use another mobile phone to log in to the account to watch live video to see if there is noise. If there is no noise in the real-time video, but there is noise in the video being played back, it is caused by your network speed... Read more...
Why does the video image of the smart camera appear inverted? How to deal with it?
The video image of the smart camera may appear inverted due to the following reasons: Camera installation direction: If the camera is installed upside down, the video image will appear inverted. In this case, you need to adjust the installation direction of the camera so that it faces up. Camera setting problem: Some cameras have a "rotate image" or similar option in the settings to adjust the direction of the image. If this setting is misoperated, it may also cause the image to be inverted. You can access the settings... Read more...
How to turn on the camera motion detection function and adjust the sensitivity?
Dear user, we are sorry for your inconvenience. If you do so: Open the App camera device-click the "..." button in the upper right corner Click the motion detection setting Click the motion detection alarm to open-check the detection Sensitivity. If motion detection is often delayed and unable to capture moving objects, it means that the network in your home is poor or the connection delay with the cloud server is high. If it still does not take effect, it is recommended that you remove the device and add it... Read more...
How to adjust the conversation sound and ringtone of the camera/doorbell?
It is recommended that you troubleshoot as follows:If you find the device microphone can't work, that means you can't hear the voice in the video, please check whether the protective foil on the device has been removed (which may block the microphone).Whether the mobile phone is enabled to allow App to use the mobile phone microphone;Whether to open the microphone function of the App video interface;Whether the in-call volume is turned on, and whether the in-call volume is turned on is too low (when using the conversation function, the in-call... Read more...
What are the differences between favorite points and preset points of a PT camera?
1. The number of preset points is fixed by default. The number of favorite points can be specified by users. 2. Preset points enable automation between a pan-tile (PT) camera and other Tuya-powered products. For example, when the contact sensor detects that the door is open, the PT camera turns to the preset area to monitor what is going on. To use favorite points for automation, you must add DP190. Read more...
The camera always moves itself or sends too many alarms and picture, how to solve it?
Dear user, we are sorry for your inconvenience. The reason for the camera's own movement may be that you have turned on the "movement tracking" function, the camera has captured a certain area of the image has changed, so move to shoot in the past. "Motion tracking" function can not only track moving objects, the light and shadow changes in the area will also be captured, so even if nothing or people move in that area, the camera will capture and move past to shoot. The difference between high, medium... Read more...
Why can't I hear sound from the camera during a call?
It is recommended that you troubleshoot as follows: Whether to enable the mobile phone to allow the App to use the phone's microphone; Whether to turn on the voice intercom function of the App video interface; Remove the device from the App and re-bind the camera; Check if there is sound when recording video on the SD card of the camera. If there is no sound, it may be a malfunction of the camera's microphone or speaker. Read more...
How many preset points can be added to a PT camera?
A maximum of four preset points can be added to a pan-tilt (PT) camera. Read more...
Can I bind a smart camera with two mobile phones?
No. However, you can use the home or sharing feature to share a smart camera with others. Read more...
Does the smart camera need to be plugged in?
Smart cameras are generally divided into wired power supply and wireless power supply. Wired power supply cameras must be plugged into a power source to work, otherwise, they cannot maintain continuous power to sustain operation; wireless power supply cameras do not need to be plugged into a power source. Their power supply generally comes from the built-in lithium battery in the camera or from solar panels continuously charging the lithium battery, achieving the effect of long-term power supply to maintain operation. Read more...
How to navigate to the native preview page of the camera?
The current iOS platform does not support direct navigation to the native camera preview page. The solution is to use the device control UI BizBundle interface `getPanelViewControllerWithDeviceModel` to navigate to the mini program panel. Since the native preview page is no longer supported, it is recommended to use this interface for navigation and prepare for future use of the mini program panel. Read more...
How to stream the video from the camera to the TV?
Dear user, if your TV is a smart TV and you can search for the App you are using in the TV's App Store, you can download and use this App to stream your camera video to the TV; If the App you are using cannot be searched in the TV's App Store, it means that this function is not supported at the moment. Read more...
Can I use a camera without connecting it to a power supply?
Dear user, we are sorry for your inconvenience. Not all cameras have embedded batteries. To use cameras without batteries, you must connect them to an external power supply. If you need to take a camera out, use a mobile power pack to supply power to it. Read more...
What should I do if there is no sound when viewing the video of the camera?
Dear user, we are sorry for your inconvenience. If you do so： If you find the camera microphone can't work, that means you can't hear the voice in the video, please check whether the protective foil on the device has been removed (which may block the microphone). Check if the device supports microphone radio setting. The sound of the monitoring screen in the App is turned off by default, you need to click the speaker icon in the monitoring screen to turn on the sound. Check whether the media volume of the mobile phone is too low, or whether the mute button is turned on Use the dialogue function of the camera to confirm whether there is sound. If not, it considered as a... Read more...
Is there a speed limit on the camera uploading to the cloud server after opening the cloud storage?
There is no limit on uploading speed, but there is a limit on the bit rate of the camera, which is 1.5Mbps. Read more...
Why does my camera make clicking noises in the morning and at night?
This is not a mechanical fault. When your camera detects a light change, it automatically switches between the day and night modes and generates a clicking sound. Read more...
The camera opens the device details interface and prompts "the device is not compatible"?
"The camera opens the device details interface and prompts "the device is not compatible". If the TuyaSmartCameraType instance object is a TuyaSmartCameraTutkImp object, our device control BizBundle does not support it, and you need to develop the device interface yourself." Read more...
Can I access the video stored in the camera SD card?
The videos saved in SD cards are mostly encrypted (this feature is determined by the camera manufacturer) and cannot be transferred to a computer (or other storage media). If you want to browse encrypted videos in SD cards, you must Log in to your account on the App. Read more...
The camera did not save the video, only the screenshot?
  Dear user, we are sorry for your inconvenience. Please check in the following ways: If the App can only save the screenshots of the record by the camera, it means that your App is not the latest version and is not compatible with your phone's electronic photo album. This problem can be solved after updating to the latest App. If there are only pictures in the message sent by motion detection, this is because motion detection does not support sending alarm videos. If you need motion detection video, you... Read more...
How does the camera use the scanning QR code to configure the network?
Dear user, we are sorry for your inconvenience. Please follow the steps as below: First, make sure that the device is powered off for more than 10 seconds before powering on the device. Then long press the restart button on the device for about 5 seconds, until the indicator light of the device starts blinking rAPIDly. The device enters the pair state. Follow the prompts in the App to select the 2.4GHz wireless network (most products do not support 5GHz wireless networks, nor mobile hotspot networks and passwordless networks) Click... Read more...
How to determine the communication protocol used by the camera, modify the username and password, and the video stream authentication method?
1. The way the camera communicates with the cloud is HTTPS. 2. The default username and password need to be changed by contacting the camera supplier, and different suppliers may have different methods. 3. When obtaining the video stream, P2P authentication is required, rather than directly using the IP port for loading. Ensure the camera is configured correctly and follows the P2P protocol for video stream access. Read more...